Goods

Articles presented on the site are new and guaranteed, and are most faithfully described there possible. The prices of intems are showned VAT included (for the buyers of the countries of the EC), and excluded VAT (for the buyers out EC). It is free for the prospective buyer to contact us for any further information. The guarantee of the article is the one of the manufacturer.
Items described on our site do not suit to the children of less than 36 months and their use by the children under age 12 must be controlled by an adult.

Order minimum

It is impossible to us to supply any order lower than 20€, excluded shipment costs.

Delivery

The deliveries are made from reception of the payment, and only if the command was crossed with included cool of delivery. The expenses of delivery are responsible for the buyer. Parcel are sent to assured BPack. The goods travel at expenses, risks and dangers of the addressee.

Shipment

We bring the biggest care to the expedition of your order. Before sending, we examine carefully the order and we test the motor device. If at the reception, your parcel presents damages, you must make the reserves of use to the deliverer and sending us copy of your complaints.

If poste restante asked, register the address comment complete of the post office and to specify your choice in the compartment.

Return of the goods

If, it turned out that the goods must have returned to us, please first inform us by e-mail ( infoetoiledunord@gmail.com ) or mail within 3 working days of the reception of the goods by motivating the reasons of return. After our acceptation this return must be made within 4 days at your expenses. If it turned out that we are liable, we exchange the incriminated items or pay off it to you as well as your shipping costs. Seen the care brought to the manipulation of the goods and to the packaging, we will not take back the goods presenting damages of manipulation. The goods must be returned to us in the original box otherwise the resumption is impossible.

Payment

Payments are made by international bank transfer, by PayPal for the majority of countries, by bank card, Maestro, Visa, MasterCard. During the credit card payment, your datas are transmitted in a secure way. For payments, and refunds further to an imputation due to the buyer, we do not take care of the possible expenses of banking transactions and/or exchange of currencies, these are responsible for the buyer.

Dispute

In case of dispute, the courts of Charleroi are only competent.

L'Etoile du Nord
Grand Place 26
B 7140 Morlanwelz
VAT: BE0845 974 612
Mobil phone: 00 32 494 711 155
Fix: 00 32 64 212 911
Number IBAN: BE58-0016-7024-1279
Code SWIFT: GEBABEBB
Name of the account: L'ETOILE DU NORD. Grand Place 26, 7140 Morlanwelz (Belgium)